Speaker in this video:
Mr R. A. Nadesan, Director, SRM Group
Topic: Design thinking & innovation in hospitals
Key Highlights:
[1] Design thinking, is a human-centred approach to innovation, has been successfully applied in various healthcare settings to improve patient care, streamline processes, and enhance the overall hospital experience
[2] Five steps of design thinking are empathise, define, ideate, prototype and test. Design thinking is useful in tackling problems that are ill-defined or unknown
[3] Creating value (Design thinking) + Capturing value (Efficiency methodologies) is equal to competitive advantage
